BetterHelp membership begins when a member makes contact with a therapist. Once a match is made, a member will receive an introductory email from a therapist, and will reply to this email to schedule the first live session. After completing the introductory email, a member should pay for the first four weeks of membership. In the BetterHelp account, subscribers receive a summary of their membership and can manage their subscription. They also receive notifications the day before and few hours before their scheduled sessions.
The BetterHelp video sessions are similar to Skype calls but they are conducted over video. The video session can be scheduled in advance on the BetterHelp website or app. The user can then confirm the session by logging in to their BetterHelp account. The sessions last 30 minutes and take place once a week or every two weeks.
A BetterHelp video session is confidential. The counselors are trained and have a Master’s or Doctorate Degree. They are certified by the state’s professional board and have completed all of the required training, education, and examinations. They have also completed 2,000 hours of experience. BetterHelp is HIPAA and SOX-compliant and utilizes 256-bit SSL encryption to secure information.
When evaluating a BetterHelp in-person therapy session, it’s important to look at the total length of the session. A typical session lasts about an hour. However, you can opt for shorter sessions or longer ones depending on your needs. For example, if you’re struggling with a severe depression, you can opt for a short one-hour session and short one-hour sessions. Moreover, BetterHelp recommends using text messaging as support during live sessions. Lastly, you’ll need to consider the legitimacy of BetterHelp. It’s a for-profit business. This means that it works to match therapists with clients.
While you can schedule an in-person session with a BetterHelp therapist, you may find it more convenient to schedule an online session. You can also schedule a phone session with a BetterHelp therapist. These sessions are just as effective as those held in-person. During these sessions, you can message the therapist with questions and concerns. The therapist can respond to your messages via email or text message and discuss the same issues that you would discuss in person.
BetterHelp therapy sessions are available for 30 or 45-minutes and are conducted via video chat, phone, or webcam. Users can conduct these sessions anywhere, on any device. All communications are secure and stored on BetterHelp’s secure portal. Users can review their conversations at any time. Users don’t have to travel to their therapy sessions, and they can also request financial aid to pay for them.
Some insurance plans cover BetterHelp therapy sessions. However, many only reimburse the cost of face-to-face video conferencing services and do not cover phone or email sessions. The average cost for BetterHelp sessions is about half that of traditional therapy sessions. However, those with higher deductibles can expect to pay at least half of that amount each month. In contrast, people with simple co-pays should expect to pay about the same.
Cancelling a BetterHelp therapy session is easy and hassle-free. You can cancel a session by sending an email. The company reviews your request and may refund your money. You can cancel a session at any time, but you will not be reimbursed if you cancel more than four weeks in advance. BetterHelp works in different time zones, so you can cancel sessions anywhere you have access to the internet and a smart device. This is especially useful if you live in a remote area where you cannot find a licensed therapist.
Cancellations for BetterHelp therapy sessions can be made within 12 hours of the scheduled session. You will receive a confirmation text 24 hours before the session. Remember to let your therapist know what time you’re available for your session so they’ll be prepared. You should also communicate your expectations with the therapist, and don’t hesitate to change therapists if you feel your sessions aren’t working out for you.